While client information is key to providing superior service, we prioritise their trust above all else. The information shared is secure and would only be used upon getting the client’s consent. Listed below are what we pledge to uphold towards our clients:
- We will protect any information shared to us by the client as per the strict standards of security and confidentiality.
- We will limit the collection and use of customer information to the minimum without compromising the quality of service.
- We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees, if found violating the Privacy Pledge will be subject to our normal disciplinary process.
- We will not reveal client information to any external organisation unless we receive prior permission from the client or are required by the law.
- Whenever we hire other agencies to provide support services, we will ensure that they abide by our pricy standards and to allow us to audit them for compliance.
Information We Collect
When booking a tour/service from us, we will collect personally identifiable information from the client that includes their names, address, e-mail address, phone number for creating a seamless tour experience for them.